FAQs


Dietary Information & Nutrition

    • ▪ Is your product Kosher?
    • Soon!


    • ▪ Is your product Halal?
    • No


    • ▪ Is your product gluten free?
    • Yes!


    • ▪ Is your product organic?
    • While we are not certified organic yet, Agave is a fairly pest-resistant plant.  We may have to use pesticides in dire cases


    • ▪ What allergens are in your product?
    • None.


    • ▪ What percentage of alcohol is your product?
    • 47% ABV

PRODUCT

    • ● Where are you available for purchase?
    • www.manojomezcal.com select retailers and restaurant / bars. Locations are expanding continuously and we have a tracker on our website above.


    • ● How do I track my order?
    • You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.


    • ● Shipment and Fulfillment Estimated Times
    • The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days. The time to ship after the fulfillment time is 1-7 business days depending on the location.


    • ● What States can you ship to?
    • Consult the guidelines that correspond to your category and fulfillment location.


    • ● Do I need to be home to receive my package?
    • Someone 21+ with a photo ID must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.


    • ● Can I ship to a P.O. Box?
    • Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.


    • ● How long does it take for an order to ship?
    • Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up.


    • ● Can I add or remove a product from my order?
    • Unfortunately not at the moment. All sales are final.


    • ● Can I get a Refund on my order?
    • All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, or there is anything missing from your order, email us at orders@manojomezcal.com within 3 days of receiving the shipment.


    • ● Can I change my delivery address?
    • If you enter an incorrect delivery address, email us at orders@manojomezcal.com. If your order is returned, you will be refunded minus shipping costs.


    • ● My product arrived damaged, can I return it?
    • Unfortunately, we are unable to accept returns. Please reach out to our Customer Service Team at orders@manojomezcal.com with a picture of the damage.


    • ● How old do you have to be to place an order?
    • 21 or older.


    • ● Can I return my product?
    • Unfortunately, we are unable to accept returns as alcohol products cannot be shipped back by a final customer.


    • ● I ordered multiple products but I only received some of them. What happens next?
    • Sometimes when multiple boxes are shipped, different tracking links are generated. If some can be lost or misplaced, please reach out to customer service at orders@manojomezcal.com so we can assist you.


    • ● Do you ship internationally?
    • Unfortunately, not at the moment.


    • ● How is this charge going to show in my bank statement?
    • Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.